Frequently Asked Questions

Most candles are ready within 7 days. Complex customized orders may take longer, and Moon Sage will contact you if needed.

Candles are handmade after an order is received, so candle purchases are final sale. Change-of-mind cancellations, changes, returns and refunds are not accepted.

Contact Moon Sage within 7 days of delivery with your order reference and clear photos. Verified issues may be resolved by replacement, reshipment or refund.

The date and time at Checkout are preferences. Moon Sage will contact you after payment to confirm the exact appointment time.

Yes. Please contact Moon Sage at least 24 hours in advance. Each booking includes one free reschedule.

Cancellations with at least 24 hours' notice receive a full refund. Less than 24 hours' notice and no-shows are non-refundable.

Pickup is arranged privately in Scarborough. Instructions are sent when your order is ready, and orders are normally held for 14 days. Extensions may be requested.

Canada: CAD $5 below a CAD $50 eligible candle subtotal, then free. United States: CAD $10 below a CAD $75 eligible candle subtotal, then free.

Candle items and their paid customizations count toward free shipping. Booking and service prices do not change the candle free-shipping progress.

Email moonsage68@gmail.com, Instagram @moonsagespiritual, WeChat moonsage68, or Rednote lunartea68.